Unless instructed otherwise, clients are required to submit additional materials with every order, in the amount of 20% of total order, to cover mistakes, losses, etc. For example, if ordering 100 outer envelopes, you must supply a total of 120 outer envelopes to Elegance in Script (i.e. 20% of 100 = 20 additional envelopes). Any unused material shall be returned to you at the completion of your order.