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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The standard processing time for most orders is approximately two (2) weeks from the date the materials are received from the client. For larger jobs (over 100 items), labor-intensive jobs, and during peak wedding seasons, the processing time may be longer, unless the rush order option is selected. Please plan accordingly.
IS RUSH ORDERING AVAILABLE?
Rush ordering is available for an additional charge of $50 (does not include S&H costs) which shall appear on the client’s final invoice after order completion. If interested, please contact Elegance in Script, by phone at (626) 529-5969 or by email at RushOrders@eleganceinscript.com, after placing your order online.
DO I NEED TO SEND ADDITIONAL MATERIALS?
Yes. Unless instructed otherwise, clients are required to submit additional materials with every order, in the amount of 20% of total order, to cover mistakes, losses, etc. For example, if ordering services for 100 outer envelopes, you must supply a total of 120 outer envelopes to Elegance in Script (i.e. 20% of 100 = 20 additional envelopes). Any unused material shall be returned to you at the completion of your order.
WHAT IF A MISTAKE IS MADE ON THE ORDER?
Orders will be written exactly as the information is provided to us. Therefore, please proof-read all materials and instruction details to ensure accuracy. If Elegance in Script makes the mistake, we shall correct the mistake free of charge. CHANGES OR ADDITIONS TO ORDER: Any changes (due to mistake) or additions made by the client after completion of the order are subject to a charge of $5.00 per item and shall appear on client's final invoice.
WHAT IS YOUR CANCELLATION & REFUND POLICY?
A client may cancel an order at any time*. However, cancellations made more than 48 hours after the date and time the order is placed are subject to a 20% cancellation fee** and the client shall pay for any and all portions of the order fulfilled up to the cancellation date and time.

* Regardless of cancellation date and time, a client shall be responsible for any and all shipping and handling costs associated with the order.

** 20% Cancellation Fee = 20% of Order’s Total Cost (as of original order date)

ARE SAMPLES AVAILABLE?
Absolutely! To request one, please send us an email with your request via the “Contact Us” page and include your mailing address. Your envelope will be addressed in EIC Calligraphy and will include additional samples on note cards enclosed within the envelope.
DOES ELEGANCE IN SCRIPT OFFER MAILING SERVICES?
Yes! We offer a “stuff, stamp and seal" envelope service for an additional cost of 25¢ per envelope (this does not include postage costs) which shall appear on the client's final invoice. Please be advised that we do not assemble customized material (ex. tie ribbons, glue design appliques, etc). This service only includes the basic service of “stuffing, stamping, and sealing” an already complete invitation (or other item). If interested, please contact Elegance in Script, by phone at (626) 529-5969 or email at MailService@eleganceinscript.com.
WHEN SHOULD I MAIL INVITATIONS TO MY GUESTS?
Six (6) to eight (8) weeks prior to the special occasion.
HOW SHOULD I SUBMIT MY ADDRESS LIST TO ELEGANCE IN SCRIPT?
Address lists must be submitted as follows:
  • As a typed list (ex. 1, 2, 3);
  • In a Microsoft Word document; and
  • Names typed in upper and lower case letters (ex. Jane Doe) and exactly as you want them to appear on the envelope (Note: Handwritten lists will not be accepted).

  • Address lists may be submitted to Elegance in Script by email at orders@eleganceinscript.com, or by mail to Orders Department, Elegance in Script, P.O. Box 16055, Beverly Hills, California, 90209.

    HOW SHOULD I SUBMIT THE NAMES (and other relevant information) FOR PLACE CARDS, TABLE CARDS, SEATING BOARD, ETC. TO ELEGANCE IN SCRIPT?
    Exactly as described above.
    HOW SHOULD I SUBMIT THE TEXT I WOULD LIKE TO APPEAR ON MY THANK YOU NOTES, LETTERS, INVITATIONS, MEMORIAL/EULOGY, ETC?
    You must send the information as a typed, Microsoft Word document. Be as specific as possible. If your item includes several lines of text, submit your instruction sheet as follows:
  • Line 1: Thank you for attending my birthday party this past Saturday.
  • Line 2: It was wonderful to see you.
  • Line 3: The diamond rings you gave me as a gift were beautiful.
  • WHEN SHOULD I SEND OUT THANK YOU NOTES TO MY GUESTS?
    For gifts received before the wedding (or other special occasion), thank you notes should be completed and mailed within two weeks after the gift arrives. For gifts received after the wedding (or other special occasion), thank you notes should be completed and mailed within one (1) month after you return from the honeymoon (or one month after the special occasion).
    WHAT IS THE PROPER FORMAT FOR ADDRESSING OUTER & INNER ENVELOPES?
    Believe it or not, there's a complete formula. Check here for some helpful pointers.
    IF YOUR QUESTION WAS NOT ANSWERED ON THIS PAGE, PLEASE CONTACT US:
    Via "Contact Us" Page: Click Here
    By Email: CustomerService@eleganceinscript.com
    By Phone: (626) 529-5969
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